Privacy Policy

When you interact with our platform, we may collect:

• Account information— name, email address, phone number, and password (stored hashed).
• Delivery information— shipping address(es) you save for checkout.
• Order data— products purchased, amounts paid, delivery status, and order history.
• Usage data— pages visited, search queries, wishlist items, and device/browser identifiers (collected via cookies and analytics tools).
• Payment metadata— we do not store full card numbers. Payment transactions are handled by bKash or Nagad and are governed by their respective privacy policies.

We use your personal data to:

• Process and fulfil your orders and send order confirmations.
• Communicate delivery updates and customer support responses.
• Personalise your shopping experience (wishlists, saved addresses).
• Improve our product catalogue, Site performance, and marketing campaigns.
• Send promotional emails or SMS messages — only where you have opted in. You may opt out at any time via the unsubscribe link in any email or by contacting us.
• Comply with legal obligations under Bangladeshi law, including the Digital Security Act, 2018 and applicable consumer protection regulations.

We use Supabase (hosted on AWS infrastructure) for data storage. All data in transit is encrypted via TLS. Access to production data is restricted to authorised personnel only. We conduct periodic security reviews and apply security patches promptly.

Despite these measures, no system is completely secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

We use essential cookies to maintain your session and cart. We also use analytics cookies (e.g. Vercel Analytics) to understand how visitors use the Site. These analytics cookies do not identify you personally.

You can disable cookies in your browser settings; however, disabling essential cookies may affect core Site functionality such as checkout and account access.

We share data with third parties only to the extent necessary:

• Courier partners— your name, phone number, and delivery address are shared with our delivery partner to complete your order.
• Payment gateways— bKash and Nagad receive transaction data required to process payments.
• Analytics— aggregate, anonymised usage data is processed by Vercel Analytics.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated personal data.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at orders@perfumevaultbd.com. We will respond within 14 business days.

For any privacy-related questions or concerns, please reach out: