Terms & Conditions

By accessing and using Perfume Vault (“the Site”), you accept and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our Site. We reserve the right to update these terms at any time; continued use of the Site constitutes acceptance of the revised terms.

All products listed on Perfume Vault are authentic fragrances sourced from authorised distributors. We reserve the right to modify product listings, descriptions, and pricing at any time without prior notice.

All prices are displayed in Bangladeshi Taka (BDT). While we strive for accuracy, in the event of a pricing error we will contact you before processing your order. We reserve the right to cancel orders affected by material pricing errors.

Product images are representative; exact bottle design and packaging may vary slightly between batches.

Placing an order constitutes an offer to purchase. Your order is confirmed only once you receive an email confirmation from us. We reserve the right to decline or cancel any order for reasons including stock unavailability or suspected fraudulent activity.

We currently accept payments via bKash, Nagad, and cash on delivery (COD) for eligible areas. Payment must be completed before dispatch for online payment methods. COD orders must be settled in full upon delivery.

Coupon codes and promotional discounts may not be combined unless explicitly stated in the offer terms. One coupon per order applies.

We deliver across Bangladesh. Estimated delivery timelines are 1–3 business days for Dhaka and 3–7 business days for other divisions, subject to courier availability and force majeure events.

Delivery charges are calculated at checkout based on destination and order weight. Orders above a qualifying threshold may be eligible for free delivery as displayed on the Site at the time of purchase.

Risk of loss passes to you upon handover to the courier. Please inspect your package upon delivery. Visible damage must be noted with the courier representative before accepting the parcel.

We accept returns within 1 day (24 hours) of delivery, and only if the bottle is physically broken or damaged upon arrival. No other grounds for return are accepted.

To be eligible, you must provide an unboxing video that clearly shows the sealed package being opened and the damage to the bottle. Claims without an unboxing video will not be entertained under any circumstances.

To initiate a return, contact us within 24 hours of delivery at orders@perfumevaultbd.com with your order number and the unboxing video attached or linked.

Refunds for approved claims are processed to your original payment method within 5–10 business days. Shipping charges are non-refundable. Returns due to change of mind, opened seals, or disliked fragrance are not accepted.

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using the Site you consent to our data practices as described therein.

For questions regarding these Terms & Conditions, please contact us: